Refund policy

 

Last updated: August 19, 2026

At Xceed Supplements, we stand behind our products and want you to feel confident giving them a fair try. That's why eligible purchases are covered by our 30-Day Satisfaction Guarantee.

30-Day Satisfaction Guarantee

Try your Xceed product consistently as directed for 30 consecutive days. If you're not satisfied with your experience after giving the product a fair try, you may request a refund.

To give you enough time to complete the 30-day trial, refund requests must be submitted within 45 days of the original delivery date.

Eligibility

To qualify for our 30-Day Satisfaction Guarantee:

  • The product must have been used consistently as directed for at least 30 consecutive days.
  • Your request must be submitted within 45 days of delivery.
  • Proof of purchase is required.
  • The guarantee applies only to your first purchase of that specific product.
  • We may request a photo of the remaining product and its original packaging.
  • The product must have been purchased directly from Xceed Supplements.

How to Request a Refund

To start a refund request, contact us at support@xceedsupplements.com and include:

  • Your full name
  • Order number
  • Product purchased
  • Reason for requesting a refund

Our customer support team will review your request and provide any additional instructions.

Please do not send products back without first contacting us.

Refunds

Once your request has been reviewed and approved, your refund will be issued to your original payment method.

  • Refunds cover the purchase price of the eligible product.
  • Original shipping charges are non-refundable.
  • Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Return Shipping

In some cases, Xceed Supplements may require the remaining product and packaging to be returned before a refund is issued.

  • If a return is required, the customer is responsible for return shipping costs unless the product was incorrect or arrived damaged due to an issue attributable to us.
  • Return instructions will be provided by our customer support team.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact support@xceedsupplements.com as soon as possible with your order number and photos of the issue.

We will review the situation and work to make it right.

Third-Party Purchases

Our 30-Day Satisfaction Guarantee applies to eligible purchases made directly through Xceed Supplements.

Products purchased through Amazon, TikTok Shop, retail stores, marketplaces, or other third-party sellers may be subject to that seller's individual return and refund policies.

Abuse of the Guarantee

Xceed Supplements reserves the right to deny refund requests involving suspected fraud, abuse, excessive or repeated refund requests, failure to follow product directions, or failure to meet the requirements of this policy.

Our satisfaction guarantee is intended to allow genuine customers to try Xceed products with confidence.

Contact Us

For questions about returns, refunds, or our 30-Day Satisfaction Guarantee, contact:

Xceed Supplements
Email: support@xceedsupplements.com
Website: xceedsupplements.com

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